> For the complete documentation index, see [llms.txt](https://docs.reach-book.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reach-book.com/inbox-and-results/handle-replies.md).

# Handle replies in the Inbox

The **Inbox** shows replies to emails Reach-book.com sent. Nothing else in your mailbox is read.

![The Inbox with a reply, the conversation and the prospect details](https://965745608-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fdg7LyestsaNAIIzzILlv%2Fuploads%2Fgit-blob-ce3925cf3055a41d024dc39dc492ffb9e60dd0ad%2Finbox.webp?alt=media)

Replies are checked every 10 minutes by default. Click **Check for replies** to check now.

## Filters

All, Unread, Assigned to me, Unassigned, Follow-ups and Bounced.

## Working on a reply

* **Reply category**: Interested, Objection, Out of office, Wrong person, Unsubscribe or Other
* **Assigned teammate**: the teammate needs mailbox access to read the conversation (see [Share a mailbox](/team/share-a-mailbox.md))
* **Add internal note**, with @mentions for teammates
* **Reminder** and **Snooze this prospect**
* **Suggest a reply**: an AI suggestion you can edit. It's never sent automatically.
* **Add to do-not-contact**

Choosing **Unsubscribe** as the category and saving stops all outreach to that address.

## Sorting replies with AI

In **Workspace settings → General → Reply sorting**, choose:

* **Off**
* **Suggest**: the AI suggests a category and you confirm it
* **Automatic**: confident suggestions are applied for you. Unsubscribe always waits for you.

Reply sorting needs AI writing to be on.

## Team inbox

**Team inbox** shows every conversation you're allowed to read and who is following it up.